Profiles Call Center Survey™

You've made a major investment!

You've invested in telephone equipment and service, computers and software, building space, a marketing strategy, training, managers and supervisors, plus the payroll for telemarketers.

There is a way to identify and hire employees who fit the "call center culture." They have an understanding of sales principles and behavioral traits that indicate they are well suited for work in your call center.

The solution is the Profiles Call Center Survey ™, a management tool that compares employees and job applicants to established call center benchmarks for success for either inbound or outbound.

Using the Profiles Call Center Survey TM helps you select employees who perform effectively and efficiently. You'll solve the turnover problem - they'll perform better, more reliably and stay with you longer.

* Helps you hire employees who "fit the job" - inbound or outbound
* Reduces employee burnout and turnover
* Makes training more effective
* Minimizes turnover during the training phase
* Reduces the need for constant supervision
* Decreases complaints
* Gives you a competitive advantage
* Increase productivity and profitability

Your call center should be a model of efficiency. Is it? Solve the Call Center Problem!
The Problem:
* Ineffective, low-productivity employees
* High employee burnout and turnover
* Absenteeism and tardiness
* Too much time spent on personnel problems
* Employees who require too much supervision
* Turnover in the new employee training phase    The Goal:
* Reduce per-call costs
* Increase the number of calls
* Increase per-call sales volume
* Minimize complaints
* Add new clients
* Increase profitability

This is the technology you've been missing!

More Assessments:
The Profile XT 
Profiles Sales Indicator 

Step One Survey® 

Profiles Customer Service Survey 
Profiles Performance Indicator 
Profiles Team Analysis 
Profiles Call Center Survey 
Profiles Career Coach 
Job Analysis Survey 
CheckPoint 360 
CheckPoint SkillBuilder Series